Q: Do I need an account to place an order ?

Not really. You can place an order as a guest but you do have to put in your phone number, email etc. However, do create an account! We want to make sure you get the royal treatment every step of the way, so having an account helps us keep track of your orders, make returns a breeze, and dish out exclusive deals just for you !

Q: I forgot my password. What should I do ?

Uh-oh, looks like you're locked out of the shoe kingdom! No worries, though. Just hit up the "Forgot Password" link, follow the magic link we'll send you in your email, and you'll be strutting your stuff again in no time!

Q: Can I change the password for my account ?

Absolutely! We believe in giving you full control over your shoe destiny. Head over to your account settings, sprinkle some new password magic, and you're good to go!

Q: How can I check the status of my order ?

Oh, it's like tracking a treasure hunt! Just hop on over to the main menu and click on "Track Your Order." There, you'll find all the details about where your order is in the pipeline. If you do not have an account you can use your phone number and OTP to get access to your order details.

Q: How can I track my order ?

Oh, it's like tracking a treasure hunt! Just hop on over to the main menu and click on"Track Your Order." There, you'll find all the details about where your order is in the pipeline. If you do not have an account you can use your phone number and OTP to get access to your order details.

Question 1

How do I create an account ?

Answer

Hey there, fabulous shoe lover! Ready to step up your game with Regal Shoes? Creating an account is a breeze! Just click on the "Profile" icon on the top right, fill in your details, including your phonenumber and OTP, and voilà! You're officially part of the Regal family. You're officially part of the Regal family. Head on over and click here to register.

Question 2

Do I need an account to place an order ?

Answer

Not really. You can place an order as a guest, but you will need to provide your phone number, email, etc. However, we highly recommend creating an account! It helps us ensure you get royal treatment every step of the way. With an account, we can keep track of your orders, make returns a breeze, and offer exclusive deals just for you!

Question 3

I forgot my password. What should I do ?

Answer

No worries, login is OTP based, so you don’t really need a password.

Question 4

Can I change the password for my account ?

Answer

Again, login is OTP-based, so you don’t really need a password, just your phone.

Question 5

How can I check the status of my order ?

Answer

Oh, it's like tracking a treasure hunt! Just head over to the navbar if you’re using desktop, or hamburger menu if you’re on mobile and click on "Track Your Order". There, you'll find all the details about where your order is in the pipeline. You just need to use your phone number and OTP to access your order details.

Question 6

How can I track my order ?

Answer

Oh, it's like tracking a treasure hunt! Just head over to the navbar if you’re using desktop, or hamburger menu if you’re on mobile and click on "Track Your Order". There, you'll find all the details about where your order is in the pipeline. You just need to use your phone number and OTP to access your order details.

Question 7

How long will it take for my order to be delivered ?

Answer

We know you're dying to strut your stuff in those new kicks! Delivery times can vary depending on where you're at and where the product is shipping out from. In most cases, you should expect delivery time to be between 5 to 7 working days. But rest assured, we're working our magic to get your order to you as fast as humanly (or shoemanly) possible!

Question 8

Can I modify the shipping address of my order after it has been placed ?

Answer

Oops, did your order take a wrong turn? Don't worry, we've got your back! Get in touch with our support squad ASAP, and if your order hasn't embarked on its journey yet, we'll do our best to reroute it to the right address.

Question 9

My order shows delivered but I have not received it.

Answer

Oh no, the shoe gods must be playing tricks on us! Sometimes, the delivery update can be a bit ahead of the actual arrival. Give it a day, check with your neighbours (maybe they're trying to sneak a peek at your fabulous new shoes!), and if you still don't have your order, hit us up, and we'll investigate faster than you can say "shoelaces”.

Question 10

What payment methods do you accept ?

Answer

We're all about making it rain... with payment options! You can use your card, UPI or EMI to checkout via Gokwik, or go old school with Cash on Delivery (COD). Whatever floats your boat, we've got you covered! Pre-paying, however, gets you an extra 5% off automatically.

Question 11

How does the COD (Cash on Delivery) payment option work ?

Answer

Feeling a little old-fashioned? No worries! With Cash on Delivery (COD), you can pay the good ol' fashioned way - in cash, right at your doorstep when your shiny new shoes arrive. Easy peasy! But you may incur some additional charges, but that usually only happens if your delivery rejection rate is high.

Question 12

What should I do if my payment fails?

Answer

Oops, looks like your payment is playing hard to get! First, double-check that all your card details are spot-on. Retry the payment. If that doesn't do the trick, try a different payment method or reach out to your bank. If all else fails, our support squad is here to save the day!

Question 13

What is Store Credit, how to use it, and how to check the balance?

Answer

Store Credit is a digital balance added to your account that you can use to pay for future purchases in our online store. You can redeem your available Store Credit during the checkout process: Go to the Checkout page, on the Offers & Rewards menu. Click Redeem Store Credit to apply it to your order total.To view your remaining Store Credit balance: On desktop - head to the navbar and click My Account. On mobile - open the hamburger menu and tap My Account. Under My Account Details, you’ll see your Store Credit balance.

Question 14

Can I use Store Credit with other discounts or coupons?

Answer

In most cases, yes—Store Credit can be combined with active promotions unless otherwise stated. Remember, you can only use online store credit on our website though and not on other marketplaces or on physical stores.

Question 15

What happens if my order total is less than my Store Credit balance?

Answer

Only the amount needed to cover your order will be deducted. The remaining balance will stay in your Store Credit wallet for future use.

Question 16

Can store credit be converted back into money?

Answer

No, store credit cannot be converted into cash or refunded as money. It can only be used toward purchases in our store.

Question 17

Does store credit expire?

Answer

Yes. Store credit expires exactly 1 year from the date it is added to your account.

Question 18

How do I cancel my order?

Answer

Changed your mind? No problem! Head over to the navbar if you’re using desktop, or hamburger menu if you’re on mobile and click on "Track Your Order", and click the "Cancel" button faster than you can say "shoe emergency."

Question 19

I just cancelled my order. When will I receive my refund?

Answer

Ah, the waiting game! Once your order cancellation is confirmed, we'll hustle to process your refund faster than you can lace up your sneakers. Depending on your bank, you should see those bucks back in your account in a jiffy!

Question 20

Can I modify the shipping address of my order after it has been placed?

Answer

Quick change of plans? No sweat! If your order hasn't been picked up for delivery yet, shoot us a message at our customer care info, and we'll work our magic to update the address.

Question 21

What is Regal Shoes' return & exchange policy? How does it work?

Answer

We want you to be head-over-heels in love with your shoes! Check out our super easy customer-friendly 15-day no questions asked Return policy on our website for all the deets. If your shoes just aren't vibing with you, follow the steps below to start the return or exchange process hassle-free!

Question 22

How do I create a Return Request?

Answer

Not feeling the shoe love? No worries, we've got your back! Head over to the navbar if you’re using a desktop, or the hamburger menu if you’re on mobile, and click on My Account. Find your order and click the "Return" button. Fill in the required information, such as your bank details if you’re a Cash on Delivery (COD) customer. Prepaid customers will receive the refund on the same payment method.

Question 23

How do I place an exchange request on Regal Shoes?

Answer

Ready to swap those shoes for something a little more your style? Reach out to our support team and we'll help you find your perfect fit!

Question 24

Which products are not eligible for return and exchange?

Answer

Unfortunately, not every shoe is made for walkin' back to us. Check out the Return & Exchange policy on our website for the lowdown on which products are non-returnable or non-exchangeable.

Question 25

Which type of footwear do you carry ?

Answer

Regal Shoes is more than just a shoe store – we're your ultimate footwear destination. We understand that every individual is unique, and so are their footwear needs. That's why we curate a diverse selection of brands and styles to cater to all occasions and preferences.

We carry footwear for men and women for all walks of life - from work-appropriate styles, to weddings and formal traditional occasions, to elevated casual daily wear.

Question 26

Which brands of footwear do you carry?

Answer

As a multi-brand store, we carry many Indian and international brands. Our in-house brands include the extremely popular women’s brand Rocia by Regal, the luxury men’s brand Imperio by Regal, and of course, our flagship brand Regal Shoes itself. Additionally, in our stores and on our website you will find many authentic international and Indian brands like Crocs, Skechers, and more.

Sign Up and Login

Tracking and delivery

Payments

Cancellation, Returns and Exchange

Product Knowledge

About Company

About Company

Customer Service

Customer Service

Regal Shoes Group

Regal Shoes Group

SIGN UP FOR OFFERS

SIGN UP FOR OFFERS